Employee qualifications: Happy Health Services maintains the highest pay rates we can for our valuable PCA’s. This gives us the ability to demand higher standards and qualifications then what is may be typical. Our workers are noted for their positive upbeat attitudes. Our workers show up for the clients on a regular and reliable schedule. Using the buddy system puts the client in charge of their services and care, while helping the PCA to make sure that services are not missed, and their schedule can be made to accommodate the needs of the client. The buddy system is a tool that can be used by both the client and the PCA that allows more flexibility and help when needed in those unexpected moments. The role of the agency is to assist the PCA and client only as needed to make sure the client is getting all their available services.

Other Services: The goal of Happy Health Services is always the happiness and contentment of the client. When we are unable to provide all things needed for that goal, we will assist the client in finding other sources where that assistance may be acquired. When possible the agency will assist with that special need outside of the service plan, and incorporate all available resources to ensure the client is getting the full amount of assistance they need.

Training courses: The agency ensures the PCA training is through, and meets all legal standards. PCA’s receive a thorough initial training course, followed by on going and continuous on the job supervision and training. Conscientious staff and speakers play an active role to ensure the PCA has the tools they need.

Pass the ball training: Regardless of their experience, all personnel and managers receive pass the ball training. Whenever there is the slightest doubt about the qualifications or knowledge of the worker in a situation, they are required to call qualified personnel immediately. Safety training: Safety, along with pass the ball, is the strongest point in our training courses. The safety of the client and the caregivers in the home is our greatest concern at all times.

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